In today’s tech-savvy era, everything is done online. No matter if it is food, grocery, gifts or heavy things, people want everything to be delivered to their doorstep without any effort. Earlier in traditional courier services, people used to visit courier service center to send or receive their parcel. The delivery speed of the old courier centers was very slow. But now, the time has changed. The inception of courier service apps has eliminated the issues related to last mile delivery services. The advancement in courier services has resulted in the quicker delivery of the parcel at the right destination, unlike conventional delivery system. As per IBISWorld, the courier delivery services has witnessed a growth rate of 4.1% annually between 2013-18 which is expected to increase drastically over the coming five years.
Entrepreneurs are leveraging the on demand courier apps to enhance their delivery services at a global level. You can also follow their steps if you want to develop your traditional courier service business. Creating a courier app for your pick up and delivery services will help you to fasten your courier process and take your business to new heights.
On demand courier app works the same as other online courier apps. The customers send a pickup request which is accepted by the nearby service agent. Then, the agent collects the parcel from the pick-up location and deliver it to the regional branch. After handing over the parcel to the branch, the branch manager contacts one of his agents to deliver the parcel further to the destination. During the execution of the courier process, the customer can communicate with the delivery agents using in-app integrated calling feature.
Security, reliability, and delivery speed are the prime concerns of every customer. And these concerns were the biggest hurdles in the progress of traditional delivery system which they could never overcome. Moreover, there were some more issues like vehicle breakdown, losing the way, identifying the parcels due to which delivery agents were not able to deliver the parcels within the stipulated period. However, on demand courier app has managed to cross all the hurdles and facilitated the execution of the courier process to provide convenience to the service agents and satisfaction to the customers.
Features required in app-based courier service
There are few features in a courier delivery app that you can also integrate into your on demand software to get rid of the issues of conventional delivery services which will result in a positive impact on your online courier business.
Enhanced Security and Credibility
Security is the key feature of every business. People will trust your brand only if you’re providing high security along with your services. On demand courier service guarantees the reliability that a customer looks in a delivery app. They can check the profile of the service agent and get all the required information about them prior to sending/receiving the parcels. They can also track the status of their order using real-time token incorporated in the app. This will help the customers to stay updated with where the parcel is and how long it will take to reach the destination. Thus, you will be able to enhance the quality of your services which will increase your business credibility.
Real-Time Location Tracking Tool
Using integrated Google Maps in your Zoom2u app clone, the pickup-delivery agents will be able to estimate the distance they have to cover during the pickup or delivery of the parcel. Your app will also allow them to find the shortest possible route to deliver the item nimbly and promptly.
In-app Push Notification Alerts
This feature will enable your customers to stay updated with the status of their parcel. They won’t need to open the app again and again to check its location. Besides, they will also get notifications about the discounts or offers that you will provide to them. In this way, you will be able to grab their attention towards your business which will increase your sales.
Automated Cost Calculator
The customers can easily estimate the delivery charges of the parcel through the app. All they have to do is just enter the pickup location and the destination, and select the type of vehicle for the parcel delivery. Thus, they will get an idea of the shipment fare which they can pay online or by cash.
Features Aligning With Customers Demands
The more you provide the convenience, the more will be the customer’s satisfaction. Integrating vehicle selection and calling facilities along with payment gateways will allow your customers to operate your app hassle-free. Using vehicle selection feature, customers will be able to select the type of automobile for the delivery of their parcel according to its weight and volume. Calling facility will allow them to interact with the service agents to know their real-time location. And with the help of different payment methods like credit or debit card, cash on delivery, or net banking, they will be able to make payments nimbly.
Facilitated Pickup and Delivery Scheduling
The customers can schedule pickup and delivery time of their parcel as per their convenience. It will allow them to estimate the arrival time of the pickup-delivery agents. Moreover, they can also update the delivery timings of the parcel in case the receiver is not available at the scheduled time. It won’t only boost their reliability towards your delivery system, but also help you to increase your business efficiency.
E-Invoice Generating Tool
This feature will allow your customers to receive an online copy of the bill on the registered email account as soon as they make a payment. Along with the bill, they will also get other information like order ID, shipping and payment details which will help them to stay acquainted with their transactions.
Analytics Tracking Tool
In-app integrated analytics tool will give you an insight into the data you need to run your business efficiently. It will allow you to make future-oriented decisions for the improvement of your business and its return on investment. Besides graphical information, you can also view the detailed reports including attendance, reviews, ratings, accepted and rejected orders etc of all the service agents to determine their performance.
Review Your Order History
The customer can view the detailed list of all the received and delivered parcels along with the record of service agents who have picked or delivered the parcels to/from their location. They can also access the bill details of all the orders using your app.
Customer Feedback Portal
Customer feedback is the backbone of every business. So never forget to add a feedback portal in your courier service app to allow your customers to share their experience in real-time. This is the best way to get fair opinions about your business which will help you to determine your shortcomings and strengths. Offering quality services to your customers will allow you to build a strong online business presence and stand out from the competition.
Conclusion
The online courier delivery service system offered by top mobile app developers has been increasing at faster rate than you can imagine. That day is not far when technology will completely overtake this industry. If you also want to stay longer in this market then you can share your requirements at info@goteso.com.
We are a leading on demand courier delivery app development company that has a professional team of courier app developers. Our experts are skilled enough to create a parcel delivery app clone to help businesses grow enormously all over the globe. Our courier delivery app builders will develop unique and customized apps as per your business requirements and help you streamline your business and take it to new heights.
