Roles & Responsibilities
- Quickly respond to the customer queries related to the product via emails, chat or phone calls.
- Identify the needs of the customer and gives them an appropriate solution.
- Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly.
- Update the recent customer conversation details and technical issues in the appropriate database for future references.
- Set a reminder for telling the customers about the new features and quality updates.
- Follow-up the customers to ensure their technical and non-technical issues are resolved.
- Take customer feedback on a timely basis to ensure product quality, stability, and growth.
Skill Requirements
- Should have splendid reading, writing and speaking communication skills in English, Hindi and Punjabi language.
- Must have a bachelor’s degree in Computer Science / Information Technology.
- Should have prior working experience in software/product support, tech support, and client/customer support.
- Must have experience with help desk software and remote desktop applications to resolve the queries of customers.
- Should have a great patience level to handle arrogant customers.
- Having at least 1 year of experience in On-Demand Apps / SAAS Based Product Support can be plus point.
- Must have the capability to work alone as a One-Man Army in the Product Support Department.
- Should have vast expertise to work on Google G-Suite tools like Sheets, Docs and other customer support management tools.